Terms of service
Overview
This website is operated by Swanson Shop.
Throughout the site, the terms “we,” “us,” and “our” refer to Swanson Shop.
Swanson Shop offers this website, including all information, tools, products, and services available through this site, conditioned upon your acceptance of these Terms of Service.
By visiting our website, purchasing a product, creating an account, submitting information, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website.
If you do not agree with these Terms of Service, you should not use our website or services.
Online Store Terms
By using this website, you confirm that you have reached the age of majority in your jurisdiction or otherwise have the legal capacity and authorization necessary to make purchases through our store.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or other technology intended to interfere with the operation, security, or functionality of our website.
A violation of these Terms may result in suspension or termination of your access to our services where appropriate.
Products and Services
We make reasonable efforts to display and describe our products as accurately as possible.
Product packaging, labels, colors, appearance, ingredients, specifications, availability, and other details may occasionally differ from images or information displayed online due to manufacturing updates, screen settings, supplier changes, or other factors.
We reserve the right to modify or discontinue products or services where permitted by applicable law.
Product availability is not guaranteed.
We may limit quantities available for purchase where reasonably necessary, including for inventory management, fraud prevention, resale prevention, or other legitimate business purposes.
Dietary Supplement Information
Products sold through Swanson Shop may include dietary supplements.
Information provided through our website is intended for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.
Individual experiences and results may vary.
If you are pregnant, nursing, taking medication, managing a medical condition, or have questions regarding whether a supplement is appropriate for you, consult an appropriately qualified healthcare professional before use.
Always follow the directions and warnings displayed on the product label.
Nothing on our website should be interpreted as a guarantee of a particular health outcome.
Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur in relation to product descriptions, pricing, promotions, availability, shipping information, or other content.
Where permitted by applicable law, we may correct errors and update information when discovered.
If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer protection law.
Prices
Product prices are displayed on our website in the currency shown during your shopping experience.
Prices may change from time to time.
The price charged for an order will generally be the price displayed and accepted during checkout, subject to applicable law and correction of genuine errors.
Taxes, shipping charges, customs duties, import fees, or other charges may apply depending on your location and will be displayed or handled as applicable.
Promotions and Discount Codes
From time to time, we may offer discounts, promotional offers, bundles, subscription offers, or promotional codes.
Promotional terms may vary and may include eligibility requirements, expiration conditions, product restrictions, minimum purchase amounts, or other limitations disclosed with the applicable offer.
Unless otherwise stated, promotional offers may not be combined.
We may modify or discontinue promotions where permitted by law, but this will not affect rights already acquired by customers under completed transactions.
Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right, where permitted by applicable law, to refuse or cancel an order for legitimate reasons, including suspected fraud, payment authorization failure, incorrect pricing caused by an obvious error, inventory issues, shipping restrictions, or suspected unauthorized resale.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing accurate billing, shipping, contact, and payment information.
Payment
Payments are processed through Shopify and/or authorized third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
We do not generally store complete credit or debit card information directly.
Payment providers may process transaction information according to their own terms and privacy practices.
Shipping and Delivery
Shipping times shown on our website are estimates unless expressly stated otherwise.
Actual delivery times may be affected by destination, carrier performance, customs processing, weather events, holidays, inventory availability, or circumstances outside our reasonable control.
Additional information regarding fulfillment, shipping, tracking, and delivery is available in our Shipping Policy.
Where applicable, orders will be shipped in accordance with legally required delivery timeframes. In the United States, FTC rules generally require sellers to ship within the promised timeframe or, when no timeframe is stated, generally within 30 days. Consumer Advice
Returns and 90-Day Money-Back Guarantee
Eligible purchases are covered by our 90-Day Money-Back Guarantee, subject to the conditions contained in our Return & Refund Policy.
If you are not satisfied with an eligible purchase, contact us within the applicable guarantee period so our customer support team can assist you.
Detailed requirements concerning returns, return shipping, damaged products, incorrect items, refund processing, and other conditions are available in our Return & Refund Policy.
Nothing in these Terms limits mandatory refund, return, cancellation, or consumer rights that apply under applicable law.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact:
Provide your order information and, where appropriate, photographs showing the issue.
We will review the situation and provide an appropriate solution in accordance with our policies and applicable consumer protection law.
Customer Accounts
Certain features may allow you to create a customer account.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account to the extent reasonably within your control.
Please notify us promptly if you believe your account has been accessed without authorization.
We may suspend or restrict accounts where reasonably necessary to protect customers, prevent fraud, maintain website security, or address violations of these Terms.
Personal Information
Your submission and use of personal information through the store is governed by our Privacy Policy.
By using our services, you acknowledge that your personal information may be processed by Shopify and other service providers necessary to operate the store, process payments, fulfill orders, prevent fraud, and provide customer service.
Please review our Privacy Policy for additional information.
Reviews, Feedback, and User Content
If you submit a product review, testimonial, photograph, feedback, comment, suggestion, or other content, you confirm that the content reflects your genuine experience and that you have the right to submit it.
You must not submit false, misleading, defamatory, unlawful, infringing, fraudulent, or deceptive content.
We may moderate or remove content when reasonably necessary to comply with law, protect users, prevent fraud, enforce these Terms, or maintain the integrity of our website.
We will not knowingly require customers to provide positive reviews as a condition for receiving benefits that are represented as independent customer feedback.
Intellectual Property
Unless otherwise stated, content created for and owned or licensed by Swanson Shop, including website design, text, graphics, product photography, visual materials, logos, icons, and other original content, is protected by applicable intellectual property laws.
Nothing in these Terms grants you ownership of intellectual property belonging to us or to third parties.
You may use website content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, commercially exploit, republish, or misuse protected content without authorization from the applicable rights holder.
Third-party names, trademarks, logos, images, and intellectual property remain the property of their respective owners.
Third-Party Services and Links
Our website may contain integrations, applications, payment systems, links, or services operated by third parties.
We are not responsible for the content, availability, security, policies, or practices of independent third-party websites or services.
Your interactions with third-party services may be governed by their own terms and privacy policies.
Shopify
Our store is hosted using Shopify, which provides the ecommerce infrastructure that enables us to offer products and services online.
Swanson Shop remains responsible for its relationship and transactions with customers, including products offered, customer service, returns, refunds, order fulfillment, and compliance with applicable consumer protection requirements. Shopify's current Terms likewise place responsibility for the merchant's transactions and store operation on the merchant. Shopify
Prohibited Uses
You may not use our website or services to engage in unlawful activity; violate another person's rights; infringe intellectual property rights; submit false or fraudulent information; distribute malicious software; attempt to gain unauthorized access to our systems; interfere with website security; scrape or exploit the site in an abusive manner; impersonate another person; or engage in fraudulent purchasing, chargeback abuse, or other deceptive conduct.
Security
We take reasonable measures designed to protect our website and customer information.
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
You are responsible for using reasonable security practices when accessing your account or submitting information online.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, or technical error.
This section does not exclude or limit warranties, guarantees, consumer rights, or remedies that cannot lawfully be excluded.
Product warranties and statutory rights remain subject to applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Swanson Shop will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
Nothing in this section limits mandatory consumer rights, statutory guarantees, liability for fraud, or other liability that cannot legally be excluded.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your intentional misuse of the website, violation of these Terms, unlawful conduct, or infringement of another person's rights.
This provision does not impose liability on consumers beyond what is permitted under applicable law.
Consumer Rights
Consumers may have statutory rights under the laws applicable to their location.
Nothing in these Terms is intended to waive, exclude, or restrict rights that cannot legally be waived.
Because ecommerce laws differ between jurisdictions, certain provisions of these Terms may apply differently depending on where a customer resides or where an order is delivered.
Shopify specifically notes that merchants selling internationally may need to comply both with laws applying to their business and consumer-protection laws in destinations where they sell. Shopify Help Center
Governing Law
These Terms are governed by applicable law.
Any mandatory consumer protections, jurisdiction rights, or dispute-resolution rights available under applicable law remain unaffected.
Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining provisions as appropriate.
The remaining provisions will continue in effect.
No Waiver
If we do not immediately exercise or enforce a right under these Terms, that does not necessarily constitute a waiver of that right.
Entire Agreement
These Terms of Service, together with policies incorporated by reference, constitute the terms governing your use of our website and services.
If a mandatory provision of applicable law conflicts with these Terms, applicable law will control to the extent required.
Changes to These Terms
We may update these Terms of Service when reasonably necessary to reflect changes to our services, business practices, policies, technology, or legal obligations.
The current version will be made available through our website.
Changes will not retroactively remove rights that customers have already acquired where prohibited by applicable law.
Contact Us
Questions regarding these Terms of Service may be sent to:
Swanson Shop
Email: support@swanson-shop.com
Website: swanson-shop.com