Refund policy
Last updated: September 28, 2026
At Swanson Shop, we want you to feel confident with your purchase. That's why our Ceylon Cinnamon products are backed by our 90-Day Money-Back Guarantee.
If you're not satisfied with your purchase, you may request a refund within 90 days of the original purchase date, subject to the terms below.
90-Day Money-Back Guarantee
Try Swanson completely risk-free for 90 days.
If you're not 100% satisfied with your purchase, contact our customer support team within 90 days of your purchase and we'll help you with your refund request.
Individual results may vary, and our guarantee is designed to give you enough time to evaluate whether the product is right for your daily routine.
How to Request a Refund
To start a return or refund request, contact us at:
Please include:
- Your full name
- Your order number
- The email address used when placing your order
- The product you would like refunded
Our customer support team will review your request and provide the appropriate return or refund instructions.
Please do not send products back without contacting us first, as returns sent without authorization may not be processed correctly.
Returns
If your refund requires the product to be returned, our customer service team will provide return instructions and the appropriate return address.
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping method when returning a product.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at:
Please include your order number and, when possible, photos showing the issue.
If the problem is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.
Refund Processing
Once your refund is approved, it will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear on your account.
Actual processing times may vary depending on your bank, credit card provider, or payment processor.
Shipping Charges
Original shipping charges are generally non-refundable unless:
- The product arrived damaged or defective;
- You received the incorrect product; or
- The refund is required under applicable consumer protection law.
Return shipping costs are the responsibility of the customer unless otherwise stated by our support team.
Order Cancellations
If you need to cancel your order, contact us as soon as possible at:
We will make every reasonable effort to cancel the order before it enters processing or ships.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the order will be handled according to this Return & Refund Policy.
Late or Missing Refunds
If your refund has been approved but you haven't received it yet:
First, check your bank or payment account again.
Then contact your credit card company or payment provider, as processing times can vary.
If you still haven't received your refund after 10 business days, contact us at:
Please include your order number so our team can assist you.
Abuse of the Guarantee
Our 90-Day Money-Back Guarantee is intended for genuine customers evaluating our products.
We reserve the right to review or reject refund requests involving suspected fraud, repeated abuse of the refund policy, unauthorized purchases, chargeback abuse, or other activity inconsistent with the intended purpose of the guarantee.
This does not affect any rights you may have under applicable consumer protection laws.
International Customers
Customers may have additional statutory rights depending on their country or region.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Contact Us
For questions about returns, refunds, damaged orders, or our 90-Day Money-Back Guarantee, contact:
Swanson Shop
Email: support@swanson-shop.com
Customer support is available to assist with return and refund requests.