Shipping policy
At Swanson Shop, we are committed to delivering your order as safely and efficiently as possible.
This Shipping Policy explains how order processing, shipping, tracking, delivery, delays, address changes, and related matters are handled when you purchase through our website.
Order Processing
Orders are processed after payment has been successfully authorized.
Processing times may vary depending on order volume, product availability, weekends, holidays, fraud-prevention reviews, or other operational factors.
Once your order has been processed and prepared for shipment, you will receive a shipping confirmation when tracking information is available.
Please note that order processing time is separate from carrier transit time.
Shipping Destinations
Swanson Shop may ship to eligible destinations displayed during checkout.
Available shipping methods, delivery options, and any applicable shipping charges will be shown before you complete your purchase.
If your location is not available during checkout, we may not currently be able to ship to that destination.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.
Certain orders may qualify for free or promotional shipping when the requirements of the applicable offer are met.
Promotional shipping offers may be subject to geographic, order-value, product, or other restrictions disclosed at the time of the promotion.
Estimated Delivery Times
Estimated delivery times may vary depending on:
- Destination
- Shipping method selected
- Carrier performance
- Order volume
- Customs processing
- Weather conditions
- Holidays
- Local delivery conditions
- Other circumstances outside our reasonable control
Any delivery estimate provided at checkout or after purchase is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Order Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Carrier tracking systems may not update immediately after a shipping label is created.
Multiple Packages
In some cases, an order may be shipped in more than one package.
If your order is divided into multiple shipments, you may receive separate tracking numbers.
Packages from the same order may arrive on different days.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your address, contact us as soon as possible at:
We will make reasonable efforts to update the address before the order is processed or shipped.
Once an order has entered fulfillment or has been transferred to the carrier, we may not be able to change the shipping address.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.
Address Changes After Shipment
Once a package has shipped, address changes are generally controlled by the shipping carrier.
Swanson Shop cannot guarantee that a carrier will be able to redirect a package after shipment.
If available, you may contact the carrier directly using your tracking number to request delivery changes.
Delivery Delays
Although we work to ensure orders are delivered within the estimated timeframe, delays may occur.
Possible causes include:
- Severe weather
- Carrier disruptions
- Customs inspections
- Holiday shipping volume
- Transportation interruptions
- Incorrect address information
- Regional emergencies
- Events outside our reasonable control
If your package appears significantly delayed, please contact us and we will help review the available tracking information.
Lost Packages
If tracking information indicates that your package may have been lost in transit, contact us at:
Please include:
- Your full name
- Order number
- Email address used for the order
- Tracking number, if available
We will review the shipment information and, where appropriate, work with the carrier to investigate.
Resolution may depend on the carrier's investigation and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around the delivery location
- Checking with household members
- Checking with neighbors where appropriate
- Looking in mailrooms, reception areas, parcel lockers, or other secure delivery locations
- Contacting the carrier directly
If you are still unable to locate the package, contact us at support@swanson-shop.com.
We will review the available information and assist where reasonably possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Photos of the damaged packaging
- Photos of the affected product when possible
Contact:
We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact our customer support team at:
Please include your order number and details of the issue.
We will review your order and provide appropriate assistance.
Returned-to-Sender Packages
Packages may be returned to us due to circumstances such as:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Carrier restrictions
If your order is returned to sender, contact us so we can review the available options.
Additional shipping charges may apply if the package needs to be shipped again due to an incorrect address or other circumstances attributable to the recipient, where permitted by law.
International Orders
International shipments may be subject to customs inspections, import requirements, duties, taxes, or fees imposed by the destination country.
Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes, or other government charges.
Swanson Shop does not control customs processing times.
Customs procedures may result in delivery delays.
Customers are responsible for ensuring that products ordered from our website may legally be imported into their destination country.
Customs and Import Charges
Customs duties, taxes, tariffs, brokerage fees, and other import charges are determined by local authorities and are outside our control.
Where these charges are not collected during checkout, they may be collected separately by the carrier or local customs authority.
Failure to pay applicable customs or import charges may result in delays, refusal of delivery, or return of the package.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before it enters processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.
If cancellation is no longer available, the order may need to be handled under our Return & Refund Policy.
Shipping Promotions
From time to time, Swanson Shop may offer free shipping or other shipping promotions.
Such promotions may be subject to:
- Minimum order values
- Specific destinations
- Eligible products
- Limited promotional periods
- Other conditions disclosed with the offer
Shipping promotions do not necessarily apply to all orders or destinations.
Delivery Responsibility
Once a shipment has been accepted by the carrier, delivery is subject to the carrier's network and local delivery procedures.
We will make reasonable efforts to assist customers with shipping issues, tracking problems, lost packages, or delivery disputes.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
Contact Us
For questions regarding shipping, tracking, delivery, damaged packages, missing items, or address changes, contact:
Swanson Shop
Email: support@swanson-shop.com
Website: swanson-shop.com