Privacy policy

At Swanson Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address, and shipping address.

Order information, including the products you purchase, order history, shipping details, transaction information, returns, refunds, and customer service requests.

Payment information, which may include payment card details or other payment information processed securely by our payment providers.

Account information, if you create an account with us, including login credentials and account preferences.

Device and usage information, including your IP address, browser type, device type, operating system, pages viewed, referring website, interactions with our store, and other technical information.

Marketing information, including your email marketing preferences, advertising interactions, and communication preferences.

Customer service information, including information you provide when contacting our support team.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, contact us, subscribe to communications, or submit information through our website.
• Automatically through cookies and similar technologies when you browse our website.
• Through service providers that help us operate our store.
• Through payment processors, shipping providers, analytics providers, advertising platforms, and other partners where applicable.

How We Use Your Personal Information

We use personal information for purposes including:

• Processing and fulfilling orders.
• Processing payments.
• Providing order confirmations and shipping updates.
• Managing returns, refunds, and our money-back guarantee.
• Providing customer support.
• Detecting and preventing fraud or unauthorized transactions.
• Improving our website, products, and customer experience.
• Maintaining the security and functionality of our store.
• Communicating with you about your orders.
• Sending marketing communications when permitted by applicable law.
• Measuring the effectiveness of advertising and marketing campaigns.
• Complying with legal, regulatory, tax, accounting, and other obligations.

Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to offer and sell our products and services.

When you use our store, certain personal information may be processed by Shopify in connection with providing ecommerce, checkout, fraud prevention, payment, analytics, and other platform services.

Shopify may process information according to its own privacy practices and applicable agreements with merchants. Shopify describes merchants as controllers of customer personal data in many circumstances and Shopify as a processor for services that involve processing merchant customer information. Shopify

Payments

Payments made through our store are processed by third-party payment providers.

We generally do not directly store complete payment card numbers.

Payment providers may collect and process information necessary to authorize and complete your transaction, prevent fraud, and comply with financial and legal requirements.

Their handling of personal information may also be governed by their own privacy policies.

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

• Shopify and ecommerce infrastructure providers.
• Payment processors.
• Shipping and fulfillment providers.
• Customer service providers.
• Email and communication platforms.
• Fraud prevention and security providers.
• Analytics providers.
• Advertising and marketing providers.
• Professional advisers, including accountants, legal advisers, and consultants.
• Government authorities where disclosure is legally required.

We require service providers to process information only as reasonably necessary to perform services for us, subject to applicable contractual and legal requirements.

Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors interact with our store and to improve our marketing.

Depending on the tools enabled on our website, these technologies may collect information such as:

• IP address.
• Device identifiers.
• Browser information.
• Website activity.
• Products viewed.
• Purchases or shopping activity.
• Advertising interactions.

We may use this information to measure advertising effectiveness, understand customer behavior, and provide advertising that may be more relevant to you.

Where required by applicable law, we provide appropriate consent or opt-out mechanisms.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.
• Remember your shopping cart and preferences.
• Maintain account and checkout functionality.
• Analyze website traffic.
• Detect fraud and security threats.
• Measure marketing performance.
• Support advertising and personalization.

Some cookies are necessary for the website to function, while others may be used for analytics or advertising.

Where required by applicable law, you may manage your preferences through the cookie or privacy controls available on our website.

Shopify provides merchants with tools for cookie banners, privacy preferences, and opt-outs from certain data sharing practices. Shopify Help Center

Email and Marketing Communications

If you sign up to receive promotional communications from us, we may send you information about products, offers, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional messages relating to your orders, account, refunds, or customer service requests.

Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

However, under certain privacy laws, the use of advertising, analytics, or tracking technologies may be considered a "sale," "sharing," or use of personal information for targeted advertising.

Where applicable, customers may have the right to opt out of such activities through the privacy controls made available on our website.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Provide our products and services.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.
• Meet tax, accounting, regulatory, and legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

International Data Transfers

Our business, Shopify, and our service providers may process or store personal information in countries other than the country where you live.

Privacy and data protection laws may differ between countries.

Where required, appropriate safeguards may be used for international transfers of personal information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Obtain a copy of certain personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising activities.
• Opt out of certain sales or sharing of personal information where applicable.
• Appeal certain decisions relating to a privacy request where applicable.

You will not be discriminated against for exercising privacy rights provided by applicable law.

Access, Correction, or Deletion Requests

To request access to, correction of, or deletion of your personal information, contact us at:

support@swanson-shop.com

Please provide enough information for us to identify your account or order and verify your identity.

For security reasons, we may request additional information before processing certain requests.

We will respond in accordance with applicable privacy laws.

Children’s Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal obligations, or business operations.

Any revised policy will be made available through our website.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Swanson Shop
Email: support@swanson-shop.com
Website: swanson-shop.com